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Return Policies

The "local area" is generally limited to within 75 miles of our Farmington Hills warehouse. Anyone further away would be considered "nationwide." For our local customers, if you're not entirely satisfied with your purchase we can accept returns but only on unused, unopened items in their original packaging, within 30 days of purchase. Exceptions to the packaging policy must be approved before product is sent back to Michigan Discount Mattress. For mattresses and box springs, we can only accept returns on the standard sizes of twin, full, queen, and king. All other sizes must be special ordered and cannot be returned, so please be very careful when ordering other sizes such as antique or short. Sheets and protectors can only be returned if they have never been removed from their packaging. Sorry, but we cannot accept returns on any pillows even if they are still in the original packaging.
On all returns, the customer will be responsible for all transaction and delivery fees in both directions plus a restocking fee of 10-25%. Orders that qualified for "free shipping" will be charged at the actual cost of shipping as incurred by Michigan Discount Mattress. The fees and costs of returns will only be waived if the item is being returned due to a mistake made by Michigan Discount Mattress. Mattress purchases will receive an in-store credit towards purchase of a new model. On returns that qualify for a refund, the amount will be credited only to the original payment method once product is received and inspected by Michigan Discount Mattress.

It is very expensive to ship something as large as a mattress, making returns very difficult. Returns are possible in special situations but please call us before placing your order if you are at all concerned about the possibility of returning your item.

All exceptions to the return policies must be approved in writing before product is sent back. Please call us to ask questions.